Frequently Asked Questions

All watches are stored in an external bank vault

The Watches

Yes. All the watches from the Benjamin Marcello Collection have been overhauled by a professional watch maker, with great experience on vintage watches.

Yes! Every watch sold at Benjamin Marcello is protected by a 12 month mechanical warranty when purchased at the original advertised price.

Benjamin Marcello prioritizes the originality and condition of every timepiece in The Collection. It’s worth noting that, due to the passage of time, the movement parts may not exhibit the same accuracy as they did when initially manufactured. It’s crucial to recognize that these carefully preserved vintage watches capture the essence of historically significant collectible items.

Absolutely! Nevertheless, respect your well-preserved vintage watch as you would do with any piece of jewellery.

To ensure the condition of your watch, do not expose your watch to moisture and/or extreme temperatures.

Shipping

Orders above € 300 euro
Your order is shipped worldwide with full insurance, by DHL-Express (not to confuse with DHL-Parcel).

Shipped free of charge.

Orders under € 300 euro
Your order is shipped worldwide with full insurance, by regular international shipping. Which shipping company Benjamin Marcello uses, depends on your geographical location.

Shipping costs: € 17 euro

Order above € 300 euro
Circa 2-3 working days worldwide.

Please be aware, that orders which are shipped outside of the European Union, can be delayed by customs activities.

Orders under € 300 euro
The Netherlands: Circa 2-3 working days.
European Union: Circa 7-14 working days.

Priority shipping by DHL-Express can be requested for orders under € 300 euro, at buyers expense. Please get in touch for your shipping quote, available on the next working day.

Orders above € 300 euro
Your order is shipped worldwide with full insurance, by DHL-Express (not to confuse with DHL-Parcel).

Shipped free of charge.

Orders under € 300 euro
Your order is shipped worldwide with full insurance, by regular international shipping. Which shipping company Benjamin Marcello uses, depends on your geographical location.

Shipping costs: € 17 euro

Payments

  • Bank wire
  • Pay-Pal
  • Credit Card
  • IDeal
  • or…. Trade in your watch!

Benjamin Marcello Bank wire information 

  • Account holder name: Benjamin Marcello
  • IBAN: NL26 ABNA 0886 4489 48
  • BIC: ABNANL2A
  • Bank location: Amsterdam
  • Business address: See bottom website

Of course! Your invoice will also mention the serial number of the watch, with your invoice address. Please be aware, that the invoice address has to match your payment source.

Circa 1-3 days.

Would you like to receive a confirmation? Please feel free to contact us!

Returns

Customers from the European Union, can return their order within 14 days from the invoice date, if only the order item(s) are in their original condition, as when shipped out by Benjamin Marcello.

Please contact us, so we can help you to arrange the shipping!

Please contact Benjamin Marcello before shipping out your return-order.

Please let us help you, by arranging the shipping for you! You are accountable for the contents, when shipping the parcel yourself.

That the item(s) ordered, are returned in their original condition, without any additional signs of wear, from the watch(es) and/or strap(s).

Items can be returned within 14 days of the invoice date, for European customers only.

Are you a customer outside of the European Union? We unfortunately, cannot accept your return. Please contact us nevertheless, so we can solve it with you, through another way!

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